How will COVID-19 affect my delivery?
Due to high demand for online shopping and the COVID pandemic, our couriers are reporting anticipated delays to the arrival of parcels. Our website contains our usual delivery time-frames but please be aware that US parcels could take up to an extra 3 working days to arrive.
Please allow extra time for your order to arrive with you as there are currently extra procedures in place which may cause delays in your local territory. We are monitoring the situation closely and will advise of any changes. If you have any specific questions relating to your order, please email our customer service team at email@example.com.
Where is my order?
Once you have placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order.
I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?
These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at firstname.lastname@example.org with you name and they will be able to help locate your order details.
My tracking number isn’t working, what shall I do?
Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please contact email@example.com with your name and order number.